Customer Satisfaction Score: 71
Ronald’s got an attitude problem. McDonald’s ranks dead last in customer service, according to patrons, and this isn’t its first time at the bottom. The world’s largest fast-food chain also landed in last place for customer satisfaction in 2023 — though, to be fair, its score improved by 3%, jumping from 69 in 2023 to 71 in 2024.
Customers report messed-up orders and rude staff, a combination that’s making the golden arches lose their glow.
"Most of the time the employees are rude. I understand that some of them can be stressed, but they have some of the worst employees," wrote one Redditor."I really don’t have any more reason to go to McDonald’s."
