Wendy’s Is Replacing Drive-Thru Employees with an AI Chatbot and Customers Are Divided - Iqraa news

Wendy’s patrons are divided on the new addition to the drive-thru. Some are excited about the opportunity to avoid human interaction, with one writing, “Sad to say this, but AI drive-thru is way better than with real people.” Another added, “AI isn’t going to act annoyed that I’m there and keep trying to cut me off.” 

The naysayers, however, aren’t convinced.  "The AI ordertakers are garbage and get the order wrong so often I've had to have a employee start taking my order instead " wrote one annoyed customer. “Guess I will be ordering 40,000 waters at Wendy’s now,” another Redditor joked.