A disreputable or greedy plumber doesn't want you taking the time to weigh options and consider alternatives, so they'll often pressure you into deciding right then and there. "Such behavior may aim to prevent asking questions," Smith says.
"Organizations that do it right provide hassle-free support paving a way to an intelligent, smart, and conscious decision." Daniel Dicus of Ross Plumbing in Leesburg, Florida, describes one egregious tactic used to corner customers after taking apart their faucet to perform a diagnostic check: "They'll take the faucet apart, come up with a price to make the repair, and at the point the homeowner has a choice: Accept the given rate or reject it. If they reject it, the plumber will just hand you the faucet back with all the separate parts and say, 'Have a good day.' "
